ICommunicate Radio Show #137: Read Between The Lines - Part 3

In this episode of ICommunicate, Mark discusses how to discern, break down, and address feedback by asking questions and using emotionally intelligent communication to solve problems. He also discusses managing expectations within a team and providing an atmosphere where team members feel comfortable to initiate honest feedback. Segment 1: It takes an incredible amount of emotional intelligence to create a workplace culture where people feel comfortable giving and receiving feedback. What processes can we use to encourage 360 feedback? Segment 2: When expectations and priorities within our teams aren’t clear, it may be because we’re not asking the right questions or inviting enough feedback. How can we become more approachable leaders and inspire our teams to be open and honest with us? What questions should we be asking to uncover how members of our team truly feel about us? Segment 3: When a problem arises and we react before asking questions, we risk missing out on valuable information and making the problem worse. When should we be having one on one meetings, and how can we make them more productive? Segment 4: If we inspire a workplace culture of open and honest communication, odds are that we’ll be faced with some constructive feedback that we’ll need to work through. How should we be reacting to feedback, and what steps can we take to address it?