ICommunicate Radio Show #145: Responding To People Who Are Frustrated

In this episode of ICommunicate, Mark Altman, Director of Learning and Development at MindsetGo, discusses the steps to impactful conversations with individuals or teams that are frustrated. Learn to help people shift their mindset, embrace different perspectives, and see their role in change. Segment 1: Navigating through a conversation with somebody who is especially frustrated is a tall task without the right toolkit. What should we keep in mind when we’re in these situations? How can we turn somebody’s frustration into motivation and clarity? Segment 2: A team that’s plagued with resignation mindsets leads to a culture where frustration is contagious. What is a resignation mindset, and what steps can we take to avoid it? What strategies can we use to identify the root cause of problems, and why is it essential for leaders to know? Segment 3: What we say in a conversation with somebody who is frustrated could be the deciding factor in whether or not they resolve their problem. How can we help our team draw conclusions about where their feelings are coming from? How can we guide our peers towards understanding different perspectives? Segment 4: As leaders, we play a pivotal role in the wellbeing of our team, and must be on the lookout for signs of frustration. What results should we strive for when having conversations with our team about what’s holding them back?